O2 Shop Basingstoke

Address: Unit 31 Main Mall, O2 Shop Basingstoke, Festival Place, Basingstoke RG21 7BE, United Kingdom.
Phone:1256476717.
Website: stores.o2.co.uk
Specialties: Cell phone store, Mobile phone repair shop.
Other points of interest: In-store pick-up, Wheelchair-accessible car park, Wheelchair-accessible entrance, Wi‑Fi, Wi‑Fi, Quick visit, Electronics, Credit cards, Debit cards, NFC mobile payments, Credit cards.
Opinions: This company has 149 reviews on Google My Business.
Average opinion: 3.8/5.

Location of O2 Shop Basingstoke

Contact

Open Hours of O2 Shop Basingstoke

Open today until 19:00.

  • Monday: 09:30–19:00
  • Tuesday: 09:30–19:00
  • Wednesday: 09:30–19:00
  • Thursday: 09:30–19:00
  • Friday: 09:30–19:00
  • Saturday: 09:30–19:00
  • Sunday: 11:00–17:00

Introduction to O2 Shop Basingstoke

The O2 Shop Basingstoke is a mobile phone store located at Unit 31 Main Mall, in the heart of Basingstoke, United Kingdom. As a leading telecommunications company, O2 offers a wide range of mobile phone services and accessories, making it a one-stop shop for all your mobile needs. In this article, we will delve into the services offered by the O2 Shop Basingstoke, its location and accessibility, unique characteristics, and practical information to help you make the most of your visit.

Main Services

  • Cell phone store: O2 Shop Basingstoke offers a variety of mobile phones from top brands, including iPhones, Samsung, and Google.
  • Mobile phone repair shop: The store provides repair services for damaged or faulty mobile phones, ensuring you can get back to using your device quickly.
  • Virtual SIM card: The store can help you obtain a virtual SIM card for use in overseas phones, allowing you to stay connected while traveling.
  • Phone insurance: O2 Shop Basingstoke offers phone insurance plans to protect your device from damage or loss.
  • Accessories: The store sells a range of mobile phone accessories, including cases, screen protectors, and chargers.
  • Data plans: O2 Shop Basingstoke can help you choose the best data plan for your needs, including unlimited data and roaming options.

Location and Access

The O2 Shop Basingstoke is conveniently located at Unit 31 Main Mall, Festival Place, Basingstoke RG21 7BE, United Kingdom. The store is easily accessible by car, with a wheelchair-accessible car park available. The entrance to the store is also wheelchair accessible, making it easy for customers with mobility issues to visit. The store is located near the town center, with plenty of public transportation options available, including buses and trains. The store's location is as follows: * Address: Unit 31 Main Mall, Festival Place, Basingstoke RG21 7BE, United Kingdom * Phone: 1256476717 * Website: stores.o2.co.uk * Opening hours: Monday to Saturday, 9am to 8pm; Sunday, 11am to 5pm

Featured Characteristics

The O2 Shop Basingstoke stands out from other mobile phone stores due to its unique characteristics, including: * In-store pick-up: The store allows customers to pick up their online orders in-store, making it convenient for those who want to avoid waiting at home. * Wheelchair-accessible car park: The store has a wheelchair-accessible car park, ensuring that all customers can park safely and easily. * Wi-Fi: The store provides free Wi-Fi, allowing customers to stay connected while they browse or work. * Quick visit: The store offers a quick visit option, allowing customers to get in and out quickly if they don't need to browse the store. * Electronics: The store sells a range of electronics, including mobile phones, tablets, and laptops. * Credit cards: The store accepts all major credit cards, including Visa, Mastercard, and American Express. * Debit cards: The store also accepts debit cards, making it easy for customers to pay with their preferred payment method. * NFC mobile payments: The store accepts NFC mobile payments, allowing customers to make payments using their mobile devices.

Practical Information

Here are some practical tips to help you make the most of your visit to the O2 Shop Basingstoke: * The store is open Monday to Saturday, 9am to 8pm, and Sunday, 11am to 5pm. * The store accepts all major credit cards, including Visa, Mastercard, and American Express. * The store offers free Wi-Fi, making it easy to stay connected while you browse or work. * The store has a wheelchair-accessible car park and entrance, ensuring that all customers can park and enter safely. * The store offers a quick visit option, allowing customers to get in and out quickly if they don't need to browse the store.

Customer Reviews

We dealt with Tom in the Basingstoke store today. He helped both my parents with a virtual SIM card for use in overseas phones and dealt patiently and knowledgeably with their questions. They were very impressed with the service they received and would definitely recommend the store to others. The store's staff were friendly, helpful, and knowledgeable, making the experience very positive. Other customers have also praised the store's service, with an average rating of 3.8/5 stars on Google My Business. Reviewers have praised the store's helpful staff, convenient location, and wide range of mobile phone services and accessories. Some of the positive aspects mentioned in customer reviews include: * Helpful and knowledgeable staff * Convenient location * Wide range of mobile phone services and accessories * Fast and efficient service * Friendly and welcoming atmosphere Overall, the O2 Shop Basingstoke is a great destination for anyone looking for mobile phone services and accessories. With its convenient location, wide range of services, and knowledgeable staff, it's easy to see why this store has become a popular choice for customers in the Basingstoke area.

Frequently asked questions about O2 Shop Basingstoke

What services does the O2 Shop Basingstoke offer?

The O2 Shop Basingstoke offers a range of services; including mobile phone repair; virtual SIM cards; and data plans.

Where is the O2 Shop Basingstoke located?

The O2 Shop Basingstoke is located at Unit 31 Main Mall; Festival Place; Basingstoke RG21 7BE; United Kingdom.

What are the opening hours of the O2 Shop Basingstoke?

The O2 Shop Basingstoke is open Monday to Saturday; 9am to 8pm; Sunday; 11am to 5pm.

Does the O2 Shop Basingstoke accept credit cards?

Yes; the O2 Shop Basingstoke accepts all major credit cards; including Visa; Mastercard; and American Express.

Is the O2 Shop Basingstoke wheelchair accessible?

Yes; the O2 Shop Basingstoke has a wheelchair-accessible car park and entrance; making it easy for customers with mobility issues to visit.

Reviews of O2 Shop Basingstoke

O2 Shop Basingstoke - Basingstoke
Tori C.
5/5

We dealt with Tom in the Basingstoke store today. He helped both my parents with a virtual SIM card for use in overseas phones and dealt patiently and knowledgeably with their questions. We also upgraded a phone and he made the entire thing easy and a pleasant experience. He was so friendly and positive to deal with. We would highly recommend the store.

O2 Shop Basingstoke - Basingstoke
Muhammed B.
1/5

I visited the store seeking assistance with my contract, but from the moment I arrived, the staff was unhelpful. The employee immediately told me to call customer care before I could even explain my issue. When I asked if she could pull up my account details to assist me, she reluctantly sat down with me. However, while I was sitting at the table straight away, she decided to take out her phone, snap a picture of another staff member, and either send or post it, all while I was right in front of her. This behavior was completely inappropriate and disrespectful. If this is how your staff is expected to treat customers, it’s no wonder I’ve seen similar complaints in other reviews about the rudeness at this store. It’s clear that O2 is not addressing these issues. As a paying customer, I expect to be treated with respect when I visit your establishment, not with rudeness. if you need to know the time and date of my visit please do let me know Thanks

O2 Shop Basingstoke - Basingstoke
Crown H.
1/5

Manager ( woman with ginger colour hair ), extremely rude and racist towards customer. Not willing to help. Avoiding customer contact and asking staff to deal or disappear at the back. Mostly on her phone all the time. Extremely Unhelpful and doesn't empathise with customer query or problem. Can't help customer with resolving issue. Only know how to sell. No after sale customer service. Avoid o2 especially in Basingstoke as you want get any help from store staff.

O2 Shop Basingstoke - Basingstoke
Tyler C.
2/5

The staff were incredible. Their name was Zara and were extremely helpful to my situation however due to a name change (irrelevant to me wanting to get a contract) even with Zara physically seeing my ID’s and confirming I was the same person the call centre denied my application without reasoning and asked inappropriate questions. This happened when we tried doing it over the phone first and was denied after they had already taken payment from me. Nothing to do with the staff in centre (again they were beyond amazing) but the call centre should be taught how to deal appropriately with trans people trying to use their services or anyone who has had a name change and definitely should not be taking payment if nothing has been approved. I would give 5 stars to Zara and the staff there but would give none if possible to the call centre.

O2 Shop Basingstoke - Basingstoke
Alex F.
5/5

Friendly, knowledgeable and efficient staff. Went in for eSIM issue and they sorted it within minutes

O2 Shop Basingstoke - Basingstoke
Taiwo A. R. A.
1/5

I was mistakenly signed up for a SIM-only contract, contrary to my request for a phone contract. Although I returned the SIM the next day, the staff member claimed technical issues prevented immediate cancellation. He assured me the contract would be cancelled, but I later received an email incorrectly stating I had defaulted on monthly payments. I promptly contacted O2 Basingstoke, explained the situation, and provided proof of SIM return. I was reassured that the issue would be resolved and advised to disregard the email. However, months later, I received a letter from a debt collection agency claiming I owed O2. This error remains on my credit report as a derogatory mark till date.

O2 Shop Basingstoke - Basingstoke
Emily P.
5/5

Me and my mum came into the shop on Saturday to review our data plan and to sort out travel data for me and the lady who helped us (I'm so sorry I didn't catch her name) was amazing. She was so helpful and kind and made us feel really welcome. It was a pleasure to meet her.

O2 Shop Basingstoke - Basingstoke
colin H.
5/5

Went in store with an emergency and the staff were very informative and organised. Told me a wait time, but halfed it, which was great as I was loitering around. Gave me some good advice and helped me transfer all my data and info, to my new phone Zak was the main man who helped me and was fantastic Tom and olu were keeping me entertained while i waited but saw them with a few customers and I would almost go as far to say they enjoy their job which is great and rare to see. Great shop with a great team who deserve praise, they do a great job representing your store and company and I can't thank Zak enough such optimism and helpfulness Highly recommend this store purely for the team

O2 Shop Basingstoke - Basingstoke
Tori C.
5/5

We dealt with Tom in the Basingstoke store today. He helped both my parents with a virtual SIM card for use in overseas phones and dealt patiently and knowledgeably with their questions. We also upgraded a phone and he made the entire thing easy and a pleasant experience. He was so friendly and positive to deal with. We would highly recommend the store.

O2 Shop Basingstoke - Basingstoke
Muhammed B.
1/5

I visited the store seeking assistance with my contract, but from the moment I arrived, the staff was unhelpful. The employee immediately told me to call customer care before I could even explain my issue. When I asked if she could pull up my account details to assist me, she reluctantly sat down with me. However, while I was sitting at the table straight away, she decided to take out her phone, snap a picture of another staff member, and either send or post it, all while I was right in front of her. This behavior was completely inappropriate and disrespectful. If this is how your staff is expected to treat customers, it’s no wonder I’ve seen similar complaints in other reviews about the rudeness at this store. It’s clear that O2 is not addressing these issues. As a paying customer, I expect to be treated with respect when I visit your establishment, not with rudeness. if you need to know the time and date of my visit please do let me know Thanks

O2 Shop Basingstoke - Basingstoke
Holly K.
5/5

Very good experience, Todorka helped me set up my SIM card and was done in about 15 minutes, she was very helpful and efficient!

O2 Shop Basingstoke - Basingstoke
Crown H.
1/5

Manager ( woman with ginger colour hair ), extremely rude and racist towards customer. Not willing to help. Avoiding customer contact and asking staff to deal or disappear at the back. Mostly on her phone all the time. Extremely Unhelpful and doesn't empathise with customer query or problem. Can't help customer with resolving issue. Only know how to sell. No after sale customer service. Avoid o2 especially in Basingstoke as you want get any help from store staff.

O2 Shop Basingstoke - Basingstoke
Tyler C.
2/5

The staff were incredible. Their name was Zara and were extremely helpful to my situation however due to a name change (irrelevant to me wanting to get a contract) even with Zara physically seeing my ID’s and confirming I was the same person the call centre denied my application without reasoning and asked inappropriate questions. This happened when we tried doing it over the phone first and was denied after they had already taken payment from me. Nothing to do with the staff in centre (again they were beyond amazing) but the call centre should be taught how to deal appropriately with trans people trying to use their services or anyone who has had a name change and definitely should not be taking payment if nothing has been approved. I would give 5 stars to Zara and the staff there but would give none if possible to the call centre.

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