Durham County Council

Address: County Hall, Aykley Heads, Durham DH1 5UL, United Kingdom.
Phone:3000260000.
Website:durham.gov.uk
Specialties: Council, Government office.
Other points of interest: Wheelchair-accessible car park, Wheelchair-accessible entrance, Wheelchair-accessible toilet, Toilet.
Opinions: This company has 62 reviews on Google My Business.
Average opinion: 2.2/5.

Contact

Monday: 08:30–17:00
Tuesday: 08:30–17:00
Wednesday: 08:30–17:00
Thursday: 08:30–17:00
Friday: 08:30–16:30
Saturday: Closed
Sunday: Closed

Durham County Council is a significant local government body serving the residents of County Durham, England. Operating from its headquarters at Address: County Hall, Aykley Heads, Durham DH1 5UL, United Kingdom, the Council plays a vital role in providing a wide range of services and managing the countyâs affairs. The Councilâs telephone number is Phone: 3000260000, and its official website, offering comprehensive information, is Website: durham.gov.uk. Its core specialties encompass Council and Government office functions, reflecting its responsibilities in local governance.

Area of Responsibility	Description
Local Services	The Council is responsible for delivering essential local services such as waste collection, street cleaning, and parks maintenance.
Social Care	Providing support and services to vulnerable adults and children within the county, including care homes, social worker services, and safeguarding.
Planning and Development	Managing planning applications, ensuring sustainable development, and contributing to the economic growth of Durham County.
Transportation	Overseeing public transportation, road maintenance, and active travel initiatives.
Education	Working in partnership with schools and academies to support educational outcomes.

For individuals seeking information or requiring assistance, Durham County Council offers a variety of resources. The Councilâs commitment to accessibility is evident through several key features. Wheelchair-accessible car parks are available to facilitate easy access for individuals with mobility impairments. Furthermore, the Wheelchair-accessible entrance provides a seamless entry point into County Hall, ensuring inclusivity for all visitors. Those requiring accessible toilet facilities will find them readily available. Toilet facilities are consistently maintained to meet the needs of individuals with disabilities. These provisions demonstrate the Councilâs dedication to providing equal access to its services and facilities.

Customer Feedback and Reputation

The Durham County Council receives a considerable amount of feedback from the public, as evidenced by its 62 reviews on Google My Business. The Average opinion: 2.2/5 reflects a mixed range of experiences. While some users praise the Councilâs efficiency and responsiveness, others express concerns regarding service delivery and communication. Itâs important to note that this average represents a broad assessment and individual experiences may vary significantly. The Council actively monitors and responds to customer feedback, using it to continuously improve its services and address any identified issues.

Key Features and Services â A Deeper Dive

Council Tax: The Council is responsible for collecting Council Tax, which funds the delivery of local services.
Waste Management: Comprehensive waste collection and recycling services are provided throughout County Durham.
Housing Support: Assistance is offered to individuals and families facing housing difficulties.
Community Safety: Initiatives are implemented to promote community safety and reduce crime.
Economic Development: The Council actively supports businesses and economic growth within the county.
Libraries: A network of local libraries provides access to books, computers, and other resources.

Contacting Durham County Council

Individuals can easily contact the Council through various channels. The phone number, 3000260000, is available for general inquiries. Alternatively, visitors can explore the website, durham.gov.uk, for detailed information on specific services and policies. The website provides online forms, downloadable documents, and frequently asked questions. For those requiring face-to-face assistance, County Hall is open to the public during normal business hours. The Councilâs staff are committed to providing helpful and informative support to all residents and visitors. Its dedication to customer service is a cornerstone of its operations.
Furthermore, the Councilâs presence at County Hall symbolizes its commitment to serving the community from a central location. The building itself represents a legacy of local governance and a hub for decision-making processes. The Councilâs strategic location facilitates effective communication and collaboration with various stakeholders.

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Business Durham

1/5

Strongly advise not to buy property in Durham county and north of England poor returns and poor workmanship from workers , especially at Auction and especially old terraces that have mining problems. If not careful you losing thousands. The council is a grabbing money machine charging high council tax for almost nothing as I don’t reside there, bombarding you with letters every year to renew your “so called discount” for your council Tax , I bought a property at Auction Nov 2022 . Paid council tax worth 7500£ as I finally manage to sell August 2025 at a loss yes I was inexperienced but wow everything was a rip off and needed doing also very far from me . Buy local even if takes longer .

1/5

Rip off merchants. So yet again council tax has risen by almost 6% this year. How are people on 1 minimum wage supposed to be able to afford this rip off? A very cold uncaring council. They can afford to post recent circulars twice to all Durham residents which is of no interest to the public and a complete waste of funds. Stop crying the poor tale as you don't spend peoples money wisely.

1/5

Just received a warning letter off them for accidently stopping on a yellow box junction at Neville's Cross bank. This was after the lights had gone green my exit was blocked by cars coming from the left. They should not have cameras up there. Absolutely evil gits.

1/5

Even my dead goldfish from 2001 could run the council better than this👍🏻

3/5

Stop obsessing over flags and swallow up Darlington Borough Council,as they can't be trusted to mark their own homework.......or anything else for that matter.

1/5

Disgraceful Council to deal with. The most outdated unrealistic policies. Forcing a council tax bill on a property I had no access to all because the tenant lied and said they moved out. I have all the evidence required to confirm this but they are unwilling to do anything because there process states ‘always take the tenants word for when they say moved out’

1/5

Well not sure where to start. I applied for a blue badge for my 87year old mother, who cannot walk above 5 minutes without stopping, she has poor eyesight, walks with a walking stick has two false knees and hips, and surprise she does not meet the criteria!!! Do you have to be dead before the criteria is meet. What a joke! I have witnessed on many occasions people with blue badges running and skipping. I wonder if they happen to have a family member working in the blue badge section. Moving forward I will be suppling further evidence to back the application. Hope the person who made the decision can sleep at night.

1/5

Got to one of the worst councils in England. Refusing to empty the bins incase one of there daft bin men get dirty nails.. pathetic. Saying there is a risk of contamination from washed plastics in a recycle bin but then they empty the general waste bin no problem when there is 100x risk of contamination due to food waste etc... utter waste of tax payers money. Why have bin men turned into fairies these days.

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