The Blue Practice

Registration process and reception staff are an absolute joke. Receptionists hang up on you when you ask for their name so you can raise a formal complaint with the practice manager as “they don’t feel safe”. Absolute ridiculousness when they’re meant to be offering a professional service, and when you eventually get through to a manager you’re asked who you spoke to! Total shambles and absolute disgrace. No doubt the doctors will be great, but over zealous receptionists need to calm down

This is the best GP Practice I have ever been registered with. The doctors are kind and thorough, as are the nursing staff. The receptionists are always polite and helpful. I've never had to wait an unreasonable time for an appointment, particularly when my problem has been relatively urgent. First class!

Just fantastic. We've always had great service from this practice. Everyone seems happy, despite undoubtedly working very hard. The reception staff are so happy and helpful.

the service this practice provides leaves me speechless. In all fairness the receptionists are trying, but they take in way too many patients so turnaround times are slow beyond reason. Most importantly, some of the doctors should really reconsider their profession. They lack EQ and clearly want you out of the door as quickly as possible with little care whether they actually resolve an issue. Shocking - this is how my tax money is used.

Truly unpleasant treatment from the reception staff at Blue practice. Having recently moved to the area we phoned in our first week to arrange to register to be told bluntly registration for the week is closed and to call 'the other practice'. Having looked at the reviews of staff there we preferred to persevere and were told we could try again next week. We called on Monday, my partner was able to get an appointment for the Tuesday but as I had to be at work I was told to call back on Thursday for an appointment that day. I have just got off the phone with the rude and unsympathetic receptionist who told me I could have an appointment on Monday or again I could call 'the other practice'. I have needed to see a doctor for several weeks now and am being prevented by the unhelpful and unsympathetic staff at Blue Practice. I'll be registering elsewhere where people are treated with more human kindness.

My mother has had an outstanding service from the practice. All the doctors have been very professional, respectful and helpful. The admin team are great too. District nurse is excellent as well.

The blue practice is always helpful and the reception staff are beyond reproach. As a registered patient of 30+ years I have nothing but praise for the blue practice and its close collaboration with the Stockbridge Pharmacy

I’ve been with the blue practice for a year. It’s a busy practice to be sure - you can expect to wait a little for an appointment - but the receptionists are very kind, as are the doctors and nurses.