Digital Federal Credit Union

Address: 130 Lexington St, Waltham, MA 02452.
Phone:8003288797.
Website: dcu.org
Specialties: Federal credit union, Credit union.
Other points of interest: Wheelchair-accessible entrance, Wheelchair-accessible parking lot, Cash advance.
Opinions: This company has 126 reviews on Google My Business.
Average opinion: 3.2/5.

Contact

Open today until 17:00.

Monday: 09:00–17:00
Tuesday: 09:00–17:00
Wednesday: 09:00–17:00
Thursday: 09:00–19:00
Friday: 09:00–19:00
Saturday: 09:00–15:00
Sunday: Closed

Located in the heart of Waltham, Massachusetts, the Digital Federal Credit Union is a premier financial institution that has been serving the needs of its members for decades. With its main address at 130 Lexington St, MA 02452, this credit union is easily accessible by public transportation or on foot. In this article, we will delve into the main services offered by Digital Federal Credit Union, its location and access, featured characteristics, practical information, and provide an overview of its services based on member reviews.

Insurance: The Digital Federal Credit Union offers a range of insurance products, including life insurance, health insurance, and disability insurance, to protect its members' financial well-being.
Investments: The credit union provides investment services, allowing members to diversify their portfolios and grow their wealth over time.
Branches & ATMs: With multiple branches and ATMs located throughout Massachusetts, members can access their accounts and conduct financial transactions easily.
Borrow: The Digital Federal Credit Union offers various loan options, including personal loans, mortgages, and auto loans, to help members achieve their financial goals.
Support: The credit union provides a range of support services, including financial counseling, account assistance, and technical support, to help members navigate their financial needs.
Services: The Digital Federal Credit Union offers a variety of services, including free checking, HSA checking, Visa Debit Card, and Greenlight Debit Card, to meet the diverse needs of its members.
Membership: The credit union is open to anyone who lives, works, or attends school in Massachusetts, as well as certain members of select groups, such as military personnel and their families.
Free Checking: The Digital Federal Credit Union offers free checking accounts, with no monthly maintenance fees, to help members manage their everyday expenses.
HSA Checking: The credit union provides HSA checking accounts, which allow members to set aside pre-tax dollars for medical expenses and other qualified expenses.
Visa Debit Card: The Digital Federal Credit Union issues Visa Debit Cards, which allow members to make purchases, withdraw cash, and access their accounts easily.
Greenlight Debit Card: The credit union also offers the Greenlight Debit Card, which provides an additional layer of security and convenience for members.
Primary Savings: The Digital Federal Credit Union offers primary savings accounts, which provide a safe and liquid place to store savings.
Advantage Savings: The credit union provides advantage savings accounts, which offer higher interest rates and flexible withdrawal options.
Smart Savings: The Digital Federal Credit Union offers smart savings accounts, which provide a range of features and benefits, including mobile deposit and budgeting tools.
Money Market Savings: The credit union provides money market savings accounts, which offer competitive interest rates and flexible withdrawal options.

The Digital Federal Credit Union is located at 130 Lexington St, MA 02452, in the heart of Waltham, Massachusetts. The credit union is easily accessible by public transportation, with multiple bus routes and the MBTA Commuter Rail nearby. The building itself is wheelchair accessible, with a wheelchair-accessible entrance and parking lot. Members can also access their accounts and conduct financial transactions at one of the credit union's multiple branches throughout Massachusetts. The Digital Federal Credit Union is known for its unique characteristics, which set it apart from other financial institutions. Some of these features include: * Convenient Location: The credit union's location in Waltham, Massachusetts, makes it easily accessible by public transportation or on foot. * Wheelchair Accessible: The building and parking lot are wheelchair accessible, making it easy for members with disabilities to access their accounts. * Cash Advance: The Digital Federal Credit Union offers cash advance services, allowing members to access cash when they need it most. * Competitive Rates: The credit union offers competitive interest rates and fees, making it an attractive option for members looking to save and invest their money. Here are some practical details to keep in mind when banking with the Digital Federal Credit Union: * Phone: Members can contact the credit union at 800-328-8797 to speak with a representative or access their accounts. * Website: The credit union's website is www.dcu.org, where members can access their accounts, apply for loans, and learn more about the credit union's services. * Hours of Operation: The credit union's hours of operation vary by location, but members can find the specific hours for their local branch by visiting the credit union's website. * ATM Network: The Digital Federal Credit Union is part of the Allpoint ATM network, which provides access to over 40,000 ATMs nationwide. Based on 126 reviews on Google My Business, the Digital Federal Credit Union has an average rating of 3.2 out of 5 stars. Some of the positive aspects from reviews include: * Friendly and Helpful Staff: Members have praised the credit union's staff for being friendly, helpful, and knowledgeable about their products and services. * Convenient Branch Locations: Members have praised the credit union's branch locations for being conveniently located and easily accessible. * Competitive Rates: Members have praised the credit union's competitive interest rates and fees, making it an attractive option for those looking to save and invest their money. * Good Customer Service: Members have praised the credit union's customer service for being responsive and helpful, even when dealing with complex issues.

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The credit union offers life insurance; health insurance; and disability insurance.

Yes; members can access their accounts online through the credit union's website or mobile app.

There is no minimum balance requirement for a primary savings account.

Yes; members can apply for loans online through the credit union's website or mobile app.

Yes; the credit union is open to anyone who lives; works; or attends school in Massachusetts; as well as certain members of select groups.

Digital Federal Credit Union - Waltham, Massachusetts

1/5

Extremely rude people! I called because I wanted to ask some questions about mortgages and I was told that I needed to come to a branch during business hours. Fine whatever heads to a branch closest one is an hour from me, I check in and waited about 15 minutes. Then this woman came out Janet no pleasantries or anything just “we can’t help you we have no one here to answer your questions you have to call” I told her I did and was told to come in “you did not speak to anyone at this branch we would have told you no” well I did it’s the closest one too me. She was super rude no customer service skills. Can’t tell if you hate your life or your job but neither is my problem learn what customer service is and then maybe try and find something new. LOOKOUT FOR THE INDIAN WOMAN NAMED JANET HER NAME TAG SAID SHES BEEN THERE SINCE 2020 BE ADVISED AND STAY FAR AWAY

5/5

Today I had the pleasure of having Giovanna to assist me and it was a very good experience. She is wise, understanding, patient. THANK YOU. You deserve more than 5 stars.

1/5

Worst tellers ever , bunch of unprofessional tellers behind the glass , their jokes with each other is more important than the customers that are waiting in line. Couple of kids with no respect, they are lucky I did not snap and made a scene in front of everyone. ,, they are lucky I was in good mood

1/5

Worst location ever. This is two or three time I come here everything is slow. The people on the Desk don't care. Alex Perez looks like he doesn't know what he is doing. He asked me my phone number 3 times to make a deposit? He asked me my membership number as well two times to make a deposit. Long line everyday. What is wrong with you guys?

5/5

I'm a long time DCU member here. I mainly deal with the leominster location but recently visited the Waltham office. While I was at the Waltham located I was assisted by Sairy Ramirez. She was extremely helpful & very informative. She completed my car loan process quickly. She made my visit to DCU a pleasant one. It also didn't hurt that she was extremely pleasant to look at .

1/5

This is the most useless bank that I've ever seen. They just flatly refused to give me a cashier's check via credit union sharing. I've had similar instances in the past when I just walked over to RTN Federal Credit Union and they helped me out in 5-10 minutes. Don't waste your time going to this bank or this location. I'm not going to go back here again

5/5

I've been a long time member of DCU and today I visited this branch in specific, this young woman named Giovanna walked me through the understandings of so many things! Some stuff I've been struggling with for a while.. she explained the process of online banking in great detail to help me understand and equity loans she really made the process of banking efficient and with a smile! I will be coming to this branch with any of my banking needs and I would recommend this branch to everyone!

1/5

I have been a member for 17 years, since change over in C-Suite this bank has gone seriously downhill, pretty disappointing. Everything from no virtual account access (up to 16 hours while traveling), long deposit holds and poor customer service (changes to accounts without notification)I have decided to close up shop on DCU - The era of local credit unions is over, online banks offer better service, and technology.

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